- Effective date: 22/07/2024
- Company: CleanO Group Pty Ltd
- Website: https://cleanoplus.com.au
This privacy Notice for CleanO Group Pty Ltd (trading business as CleanO Plus) (‘we’, ‘us’, or ‘our’), describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (“Services’), including when you:
- Visit our website at www.cleanoplus.com.au or any website of ours that links to this Privacy notice.
- Use cleaning services including but not limited to general cleaning, end of lease/bond cleaning, office/commercial cleaning and more.
- Engage with us in other related ways, including any sales, marketing or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you still have any questions or concerns, please contact us at info@cleanoplus.com.au.
1. What information do we collect?
Personal information you disclose to us
We collect both personal information and non-personal information through various interactions with our website, services, and communications.
1.1 Personal information you disclose to us. We collect personal information that you voluntarily provide to us in connection with your use of our services or interactions with our company. This may include, but is not limited to:
1.1.1 Registration and account information:
- When you create an account or register for our services, we may collect your name, email address, phone number, and other details necessary to provide services.
1.1.2 Quote requests and bookings:
- When you submit a quote request, make a booking, or request a service, we may collect details such as your property or business address, service requirements, preferred appointment times, and additional information relevant to delivering the requested service.
1.1.3 Communication and enquiries:
- When you contact us via email, phone, contact forms, or other channels, we may collect the content of your communication, your contact information, and any other personal information you choose to provide.
1.1.4 Expressing interest in products or services:
- If you sign up for newsletters, promotions, or express interest in our products or services, we collect information you provide to send relevant communications and updates.
1.1.5 Participation in activities:
- If you participate in surveys, contests, events, or other activities, we may collect information necessary to administer these activities and respond to your participation.
1.1.6 Other voluntary disclosures:
- Any other personal information that you voluntarily provide to us in the course of using our services, such as feedback, testimonials, or service reviews.
1.2 Information collected automatically. We also collect information automatically when you interact with our website or services, including:
- Technical data: IP address, browser type, device type, operating system, screen resolution, and network information.
- Usage data: Pages visited, time spent on pages, clicks, downloads, and other interaction metrics.
- Cookies and tracking: Information collected through cookies, web beacons, and other tracking technologies for analytics, advertising, and website optimisation.
You can manage or disable cookies through your browser, but some features of the website may not function correctly if cookies are disabled.
2. How we use your information
We use your information for the following purposes:
- Service delivery: To provide the cleaning and related services you request, manage bookings, and handle customer support.
- Payments and Billing: To process transactions, manage accounts, and prevent fraud.
- Communication: To respond to inquiries, send updates, newsletters, promotional offers, and other service-related communications (if consented).
- Service Improvement: To understand how our services are used, enhance the website, improve customer experience, and develop new offerings.
- Legal compliance: To comply with applicable laws, regulations, legal obligations, or enforceable government requests.
- Fraud presentation & security: To monitor for and prevent unauthorised access, misuse or security threats.
We only use personal information for purposes that are consistent with the context in which it was collected or with your consent.
3. How we share your information
We do not sell, trade, or rent your personal information to third parties. Information may be shared only in the following circumstances:
3.1 Service providers:
- Third-party vendors assisting with payment processing, IT services, marketing, analytics, or customer support.
3.2 Legal requirements:
- To comply with laws, regulations, legal proceedings, or government requests.
3.2 Business transfers:
- In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business.
3.4 Protection of rights:
- To protect our rights, property, safety, or the safety of others, including enforcing agreements or investigating potential violations.
All third parties are contractually bound to handle your information in accordance with applicable privacy laws.
4. Data retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. This includes:
- Providing the services you requested.
- Complying with legal obligations.
- Resolving disputes or enforcing agreements.
Once retention is no longer required, personal information is securely deleted or anonymised.
5. Security of your information
We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
- Encrypted transmission of data using SSL/TLS protocols.
- Secure storage on protected servers with access limited to authorised personnel.
- Regular security audits and system monitoring.
While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.
6. Your rights
You have the following rights concerning your personal information:
Access: Request access to personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, where legally permissible.
Objection: Object to the processing of your personal information for direct marketing or legitimate interests.
Consent Withdrawal: Withdraw your consent for marketing communications at any time.
Requests can be submitted via email at info@cleanoplus.com.au.
7. Children’s privacy
Our services are not directed at individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.
8. International data transfers
If you access our services from outside Australia, your information may be transferred to countries with different data protection laws. We take reasonable steps to ensure that any international transfers provide an adequate level of protection.
9. Third-Party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.
10. Changes to this privacy policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date. Material changes may be communicated via email or website notice.
11. Contact us
If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, contact us at:
CleanO Plus
Email: info@cleanoplus.com.au
Phone: 1800 852 042
Address: Plympton Park, Adelaide, South Australia