Terms & conditions

1.1 Scope of Services:

CleanO Plus provides professional cleaning services in Adelaide and surrounding areas, including but not limited to residential cleaning, commercial cleaning, end-of-lease cleaning, construction/builders cleaning, and specialised cleaning (together, “Services”). The specific type of Service requested will be confirmed at the time of booking.

1.2 Agreed Work:

All Services are provided strictly in accordance with the details confirmed at the time of booking or in writing (e.g. via email, invoice, or service agreement). Our cleaners will only carry out the tasks that fall within the agreed scope. Any cleaning tasks not expressly included in the booking confirmation are deemed outside of scope.

1.3 Additional Work & Variations:

• If, during the course of the Service, it becomes apparent that additional work is required (for example: the property is larger, dirtier, or in worse condition than described, or extra tasks are requested), CleanO Plus reserves the right to
  • Charge additional fees at our standard hourly rate or at a revised flat fee; and/or
  • Refuse to complete non-booked tasks if time, safety, or resources do not permit.
  • CleanO Plus is under no obligation to complete extra tasks unless expressly agreed in writing by both parties.

1.4 Condition of Premises:

You acknowledge and agree that:

• The property must be in a condition reasonably suitable for cleaning at the time our cleaners arrive (e.g. free from excess rubbish, personal belongings, or hazards).
• If the condition of the property is substantially worse than described at the time of booking, CleanO Plus may either:
  • Charge additional fees to cover the extra time and effort required; or
  • Cancel the Service and charge a call-out fee.

1.5 Exclusions & Limitations:

• Unless expressly agreed in writing, our Services do not include:
  • Lifting or moving heavy furniture, appliances, or fixtures.
  • Cleaning of walls, ceilings, or surfaces that require specialist equipment or risk damage.
  • Removal of mould, biohazards, or substances that pose a risk to health and safety.
  • Outdoor cleaning (gardens, garages, sheds, etc.) unless specifically booked.

1.6 Service Quality:

While CleanO Plus aims to provide a professional and through service, certain items or surfaces may not achieve a “like-new” result due to pre-existing damage, permanent stains, or general wear and tear. CleanO Plus will not be held responsible for such limitations.

1.7 Access to Premises:

The client is responsible for ensuring that cleaners have safe and reasonable access to the property at the agreed time. If access is delayed or denied, additional charges may apply for waiting time or a call-out fees may be charged.

1.8 Time-Based Services:

Where Services are booked on an hourly basis, our cleaners will complete as many tasks as possible within the allocated time. CleanO Plus does not guarantee completion of all requested tasks within a fixed timeframe.

1.9 Right to Refuse Service:

CleanO Plus reserves the right to refuse or discontinue a Service where:

• Conditions are unsafe or unhygienic.
• The scope of work differs significantly from the booking.
• The client’s behaviour is aggressive, abusive or inappropriate towards staff.